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Support

table of contents

Is technical support included with the purchase of the rich text editor?​

Yes, technical support is included for one year from the date of purchase.

What channels are available for accessing technical support (e.g., email, phone, support portal)?​

Technical support is available only via the United Codes Support Portal.

Is there a dedicated support team available to assist with troubleshooting and inquiries?​

Yes

Are there any additional support packages or services available for purchase?​

If you have purchased a plug-in, no additional support packages are available. If you are using a Plug-ins Pro Community Plug-in, a yearly support package can be purchased.

What is the process for reporting bugs or requesting new features?​

Report bugs and request features via the ‘View and Report Issues’ button for the plug-in located on your Plug-ins Pro portal.

Is there a community forum or knowledge base where users can find answers to common questions?​

No

Are any training resources or documentation available to help users get started with the rich text editor?​

You can find our detailed documentation and demo application via the links when viewing the plug-in on your Plug-ins Pro portal.

What happens if I encounter technical or compatibility problems with the rich text editor?​

Please request support via the United Codes Support Portal.

Can users access previous versions of the rich text editor if needed?​

If you have a valid license or subscription, you can submit your request via the United Codes Support portal.

How frequently is the rich text editor updated with new features and bug fixes?​

We have at least one major release per year. Patch sets are released as needed.

What kind of technical support is available for users of the rich text editor?​

Standard Support includes:

  • Technical Questions
  • Bug Fixes
  • Support via our Support Portal only
  • No guaranteed response time - tickets are replied to in the order they were received.